Instant answers - no ticket needed
Communicate effortlessly through known channels, with all communication automatically captured within the notification. Collaborate easily and ensure that notifications are handled quickly and efficiently.
Facility management helpdesk - smart, AI-powered workplace support
Resolve requests faster, keep occupants happy, and run facilities more efficiently. Gfacility’s AI-powered Facility Management Helpdesk automates repetitive tasks, routes requests instantly to the right team, and gives facility managers complete control and visibility - all in one platform.
Digital servicedesk agents - extra hands for your busy helpdesk
With Gfacility, you don’t just get helpdesk software - you gain digital servicedesk agents that work alongside your team. These tireless virtual colleagues handle repetitive tasks and keep service levels on track, so your staff can focus on high-value work.
- Escalate requests before SLA deadlines are missed.
- Send reminders for upcoming service tasks.
- Group similar complaints into one issue (e.g., multiple “coffee machine broken” reports).
- Execute custom instructions you write in plain text (“Every Friday, check all meeting room projectors”)
Simplify ticket creation - no complex forms needed
Employees and visitors don’t want to deal with categories and paperwork. With Gfacility’s facilities management helpdesk, they simply describe their issue or request in plain language - “The coffee machine isn’t working” or “I need a new access badge.” Even only sending a picture will do and AI will do the rest.
Smart routing - precision in your facility helpdesk workflow
Every request is automatically routed to the right department: cleaning, catering, maintenance, security, or IT. Contextual asset linking ensures the correct machine, room, or supplier contract is attached immediately.
Gain valuable insights
With insight into calls, you can respond smartly to peak moments and reduce workload. Automatically collected feedback after each call helps to continuously optimise your service.
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Transform facility management
Gfacility brings your workplace together. Our all-in-one platform connects questions and answers - so buildings run effortlessly and everyone stays focused.
Everything you need for smart notification management
Overviews and filters
Quickly find the relevant information through user-friendly overviews with advanced filtering capabilities.
Notifications
Receive timely notifications for important updates, tasks and reservations.
Workflows
Automate (approval) processes and streamline tasks with customised tailored workflows.
Catalogue and policies
Attractive catalogue with detailed room information and flexible rules to control who can book which rooms, and when.
Communications
Easy communication via email, with all correspondence automatically linked to the booking space.
Analysis & reporting
Get valuable insights from edetailed analyses and flexible reporting.
Mobile app
Work anywhere with the convenient mobile application, designed for maximum flexibility.
Reviews
Collect feedback and provide insightful ratings to monitor quality.
SLA module
Track SLAs effortlessly with the most flexible SLA module.
Google integrations
Google Calendar plug-in and user integrations.
Microsoft integrations
Microsoft Outlook plug-in and user integrations.
Extended notification templates
Get the right information through freely configurable notification forms.
Automation
Prevent manual handling and automate assignment of tasks and approvals.
Frequently asked questions
What is a facility helpdesk?
A facility helpdesk is the central point where employees log issues and requests related to buildings, services, or workplace support. It ensures quick routing, fast resolution, and a seamless occupant experience.
Is Gfacility an FM helpdesk solution?
Yes. Gfacility is designed as a complete FM helpdesk, covering all facility services such as cleaning, catering, maintenance, access control, and workplace requests.
Does this also work as a facility service desk?
Absolutely. A facility service desk is often used as a broader term for workplace support. Gfacility covers both approaches - from reactive issue reporting to proactive facility service management.
How does AI improve facility helpdesk performance?
Our AI reduces manual work by categorising requests, gathering missing info, routing to the right team, and even resolving common issues automatically.
Can I track supplier performance?
Yes. Gfacility monitors SLAs with suppliers (cleaning, catering, maintenance) and alerts you before breaches, giving you full contract performance visibility.
Can we customise request templates?
Yes. Define exactly what needs to be captured for each type of request (e.g., catering orders vs. building maintenance).
How fast can we implement this?
Most organisations are live within weeks, not months. Gfacility comes with ready-to-use facility templates and processes that can be tailored to your needs.
From manual to meaningful
Booking a meeting room shouldn’t feel like a project on its own. With Gfacility, you skip the email chains, avoid double bookings, and make sure every meeting has the right space, people, and setup - without the usual hassle.
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