Nothing has an owner, so things drop
Requests in chat have no SLA and no history. Work falls through, the same questions get re-answered, and nobody can see how bad it actually is.
You're scaling fast - and your internal ops are held together with Slack threads
Fast-growing tech companies outgrow their tooling constantly. Internal IT and facility requests live in DMs with no owner, no SLA and no history; onboarding a new hire is a manual scramble across three teams; and a legacy ITSM suite is too slow and heavy to even consider. Gfacility gives you AI-native IT, workplace and facility operations on one platform that scales with headcount - live in a week, not a quarter.
What 'we'll fix it later' is already costing you
Informal ops feel fast at 30 people. At 130 they're the reason things quietly break.
Onboarding breaks exactly when hiring speeds up
Manual provisioning across teams means new hires wait for accounts, a desk and kit - a terrible first impression precisely when you're scaling the team.
A legacy suite would cost you months you don't have
The traditional answer - a heavyweight ITSM rollout - burns quarters and specialists, the opposite of how you need to move.
What internal ops are measured on, and where you see it
The KPIs that decide whether your service ops scale with headcount, each mapped to the live view Gfacility surfaces.
90%
demo dashboard
Day-1 onboarding readiness
Share of new hires with accounts, desk and kit ready on their start date.
In Gfacility · Onboarding workflow per hire, every provisioning task across HR/IT/Facility.
12s
average triage
Internal triage speed
Time from an internal request to the right team.
In Gfacility · ITSM Control Center: 12-second average triage on internal tickets.
42%
demo dashboard
AI deflection on internal queries
Routine internal questions resolved by AI without an agent.
In Gfacility · AI Control Center: auto-resolved items from staff queries.
1m 12s
last 30d
Cross-domain MTTR as you scale
Average resolve time across IT, facility and workplace as offices and headcount grow.
In Gfacility · AI Control Center header: cross-domain MTTR, live.
- Before 8 tools / office
- After 1 platform
Tool footprint as you scale
Distinct service tools your team has to admin per new office added.
In Gfacility · One platform across new offices, instead of new tools per region.
- CHG-301 · API deprecation CAB review
- CHG-302 · DB failover approved
- CHG-303 · SSO upgrade scheduled
Change pipeline visibility
Pending changes and their status, so deployment risk is on screen.
In Gfacility · Changes column with status, approval and dependencies per change.
What changes the day you switch
AI-native service desk
Internal IT requests are triaged and routed by AI, so employees get fast answers and the team sees a real queue, not a chat backlog.
Onboarding that scales
Standardise new-hire provisioning - accounts, desk and equipment - as repeatable workflows that keep up with hiring.
Live in a week, not a quarter
A modern, configurable platform deploys fast and changes easily, so it keeps pace with how the company evolves.
One dashboard across IT & workplace
See internal service health across IT, facility and workplace in one place as you scale to new offices.
Informal ops don't scale - they just fail later, and louder
Every new hire on the chat-thread system makes the eventual cleanup bigger and the next outage more likely. Waiting for it to hurt enough to fix is the expensive path. Gfacility is ITIL 4-aligned and ISO 27001 certified - enterprise-grade process and security without enterprise-grade drag - and it scales with you instead of becoming the next thing you rip out.
How Gfacility delivers for Technology & SaaS
Frequently asked
How quickly can Gfacility be deployed?
Gfacility is a modern, configurable platform that goes live in about a week - without the multi-quarter rollout of a legacy ITSM suite - and stays easy to change as your needs evolve.
Can Gfacility standardise employee onboarding?
Yes. New-hire provisioning - accounts, desk and equipment - runs as repeatable workflows, so onboarding keeps pace even when hiring accelerates.
Does Gfacility scale across multiple offices?
One dashboard shows internal service health across IT, facility and workplace, so adding offices and headcount doesn't fragment your operations across new tools.
See Gfacility in action
Book a 30-minute demo and we'll show you how Gfacility works for Technology & SaaS.