A store that can't trade loses sales you never get back
A down till, a broken chiller or a failed door stops revenue and spoils stock. Handled over phone and email, the fix drags - and every minute is trade gone.
In retail, a store that can't trade is revenue you never recover
Across dozens or hundreds of stores, a broken chiller, a failed till or a faulty door isn't a ticket - it's lost sales, spoiled stock and a poor customer experience, multiplied by every site. Yet store issues get reported by phone and email, with no owner, no SLA and no view across the estate. Gfacility puts every store's facility, maintenance and IT service on one AI-native platform, so issues are logged, routed and resolved fast - and head office finally sees the whole estate.
What scattered store tools are costing you
In retail the downside isn't a slow ticket - it's lost trade, spoiled stock and a customer who won't come back, repeated across every site.
No view across the estate, no control
When each store reports issues its own way, head office can't see which sites are failing, which assets keep breaking or where the money is leaking.
Reactive maintenance, multiplied by every site
Run-to-failure on refrigeration, HVAC and equipment across a whole estate means breakdowns at the worst time, in the busiest stores, again and again.
What multi-site retail ops are measured on, and where you see it
The KPIs that decide whether every store keeps trading, each mapped to the live view Gfacility surfaces.
42m
last 30d
Per-store work-order MTTR
Time from a store reporting a fault to it being resolved.
In Gfacility · Facility Control Center MTTR tile with a per-store filter.
97%
demo dashboard
Per-store PPM compliance
Refrigeration, HVAC and store-equipment preventive maintenance executed on time.
In Gfacility · PPM compliance tile per store, with the schedule per asset.
92%
demo dashboard
Per-store first-time fix
Faults closed on the first visit, per store.
In Gfacility · First-time fix tile scoped per store, evidenced from the job log.
- Store #17 · Amsterdam 9 open
- Store #28 · Rotterdam 6 open
- Store #41 · Utrecht 3 open
Per-store backlog visibility
Open work orders by priority across the estate, so the worst stores are obvious.
In Gfacility · Work-orders panel with priority, state and store per item.
- #17 · Refrigeration in 4d
- #28 · Fire alarm in 11d
- #41 · HVAC in 21d
Per-store inspection readiness
Statutory inspections (fire, refrigeration, lifts) due in the next 30 days, per site.
In Gfacility · Inspections panel scoped per store, with due dates and responsible parties.
#17#28#41#53
Multi-site SLA variance
Spread between best- and worst-performing store SLA.
In Gfacility · SLA footer comparable side-by-side across stores from one platform.
What changes the day you switch
One helpdesk for every store
Store staff report issues in one place with SLA-backed routing, so facility and IT problems reach the right team fast - no more lost phone calls.
Preventive maintenance across the estate
Schedule maintenance on refrigeration, HVAC and equipment for every site, so critical assets are serviced before they fail mid-trade.
A full asset register per store
Every asset across every location with its service history, so you know what's deployed, what keeps failing and what to replace.
One view across all sites
See request volume, response times and asset health per store and across the estate, so head office spots the problem site early.
Multiply the chaos by every store, or fix it once
Every new store on phone-and-email service adds more blind spots, more reactive breakdowns and more lost trading hours. The scattered process won't scale and the breakdowns won't flag themselves. Gfacility runs every store's service from one platform with one estate-wide view, so growth doesn't multiply the chaos. Staying reactive just means paying for it in every aisle.
How Gfacility delivers for Retail
Frequently asked
Can Gfacility manage facility and IT issues across many stores?
Yes. Every store reports issues into one helpdesk with SLA-backed routing, so facility and IT problems across the whole estate are logged, owned and resolved fast - with one view for head office.
Does Gfacility support preventive maintenance for retail equipment?
Gfacility schedules preventive maintenance on refrigeration, HVAC and store equipment across every site, so critical assets are serviced before they fail during trading hours.
Can head office see performance across all locations?
Per-store and estate-wide reporting shows request volume, response times and asset health, so head office can spot a failing store or a recurring asset problem early.
See Gfacility in action
Book a 30-minute demo and we'll show you how Gfacility works for Retail.