Slow answers quietly cost you tenants
A heating or access issue handled over email and phone drags on. Tenants don't complain - they decline to renew, and you find out at the worst time.
Slow service doesn't lose you a ticket - it loses you the renewal
Property managers are judged on tenant experience and uptime across a whole portfolio. A slow response to a heating or access issue doesn't just annoy a tenant - it costs you the renewal, and email and phone simply don't scale across buildings. Meanwhile assets and compliance evidence are scattered across addresses and the front desk is a security gap. Gfacility unifies tenant helpdesk, asset maintenance and visitor management on one AI-native platform, so every request across every building follows one accountable workflow.
What the building-by-building approach is costing you
Spread across a portfolio, small gaps compound into lost tenants, failed inspections and risk you can't see.
Compliance evidence is scattered across addresses
Lifts, HVAC, fire and access systems all need proof of maintenance. When it lives in different places per building, an inspection becomes a scramble - or a finding.
An unmanaged front desk is open risk
Tenants, contractors and visitors come and go with no reliable record, so a security or safety incident leaves you with nothing to show.
What portfolio operations are measured on, and where you see it
The KPIs that decide whether tenants renew, each mapped to the live view Gfacility surfaces.
42m
last 30d
Tenant-helpdesk MTTR per building
Time from a tenant raising a request to it being resolved, per address.
In Gfacility · Facility Control Center MTTR tile with a per-building filter.
97%
demo dashboard
Per-building PPM compliance
Preventive maintenance executed on lifts, HVAC, fire and access systems.
In Gfacility · PPM compliance tile per building, with the asset-by-asset schedule.
92%
demo dashboard
Per-address first-time fix
Tenant work orders closed on the first visit.
In Gfacility · First-time fix tile scoped per building, evidenced from the job log.
- Zuidas Tower · Lift in 5d
- Crossroads · Fire in 12d
- Riverside · Access in 20d
Per-building inspection readiness
Statutory inspections (lifts, fire, access) due in the next 30 days, per address.
In Gfacility · Inspections panel scoped per building, with due dates and the evidence trail.
- Zuidas · contractor 08:42 in
- Crossroads · vendor 09:14 in
- Riverside · tenant 09:31 in
Visitor & contractor record per address
Time-stamped log of who entered which building, and when.
In Gfacility · Visitor list scoped per building, with host, area and check-in time.
- Zuidas Tower 12 open
- Crossroads 7 open
- Riverside 3 open
Cross-portfolio backlog
Open tenant work orders by priority across every building you manage.
In Gfacility · Work-orders panel with priority, state and address per item.
What changes the day you switch
A tenant-facing helpdesk
Tenants raise requests in one place, with SLA-backed routing and status updates that protect renewals and reputation.
Portfolio-wide asset maintenance
Track and schedule maintenance on building assets across every address, with the compliance evidence ready when you need it.
Managed visitor & contractor access
Pre-registration and kiosk check-in give a clear, time-stamped record of who entered which building, and when.
One view across the portfolio
See request volume, response times and asset health across all buildings from a single dashboard.
A different process per building is a tax you keep paying
Every month without one system is slower responses, weaker renewals and compliance you can't prove on demand. The patchwork won't consolidate itself. Gfacility gives every building the same accountable workflow and rolls it up into one portfolio view - so you spot a problem property early, prove compliance instantly and report to owners from one source of truth, instead of carrying the gaps yourself.
How Gfacility delivers for Real estate & property management
Frequently asked
Can Gfacility run a tenant-facing helpdesk?
Yes. Tenants raise requests in one place with SLA-backed routing and status updates, so response times stay fast across the whole portfolio - protecting renewals and reputation.
Does Gfacility track building assets across multiple addresses?
Gfacility schedules and tracks maintenance on lifts, HVAC, fire and access systems across every building, keeping compliance evidence ready when inspectors or owners ask.
How does Gfacility manage access across a portfolio?
Visitors and contractors pre-register and check in at a kiosk, giving a clear, time-stamped record of who entered which building and when - closing the front-desk security gap.
See Gfacility in action
Book a 30-minute demo and we'll show you how Gfacility works for Real estate & property management.