Requests with no owner just slip
Emails, calls and corridor conversations mean tasks fall through, SLAs are guesswork, and you can't prove what was actually done when someone asks.
You're accountable for everything - with a shared inbox and a stack of spreadsheets
Buildings have to just work, but the requests, vendors and assets pile up across disconnected tools, and when leadership asks for numbers you're stuck rebuilding them by hand. You spend your week firefighting and still can't prove what got done. Gfacility puts your helpdesk, maintenance, vendor and visitor operations on one AI-native platform, with a live dashboard you can actually report from.
What this is costing you every week
None of it lands in a budget line - it lands in your hours, your credibility and the next nasty surprise.
Reactive maintenance fails on your watch
Without a preventive schedule you find out an asset failed when it stops - at the worst time, the highest cost, and with your name on it.
Budget season catches you flat-footed
When the numbers live in spreadsheets, every budget conversation starts with days of manual work - and a weaker case than your spend deserves.
What you're actually measured on, and where you see it
The KPIs a Facility Manager runs the buildings against, each mapped to the live view Gfacility surfaces.
42m
last 30d
Work-order MTTR
Average time from request raised to resolved across the helpdesk.
In Gfacility · Running MTTR tile on the Facility Control Center, live across all sites.
92%
demo dashboard
First-time fix rate
Work orders closed on the first visit, without a return trip.
In Gfacility · First-time fix KPI tile on the Facility Control Center.
97%
demo dashboard
PPM compliance
Scheduled preventive maintenance executed on time on critical assets.
In Gfacility · PPM compliance KPI tile, with the underlying schedule per asset.
- Fire alarm test in 3d
- Lift inspection in 9d
- Legionella sampling in 21d
Inspection readiness
Statutory inspections (lifts, fire, Legionella, HVAC) due in the next 30 days.
In Gfacility · Inspections panel with each item, due date and responsible party.
- P1 · HVAC fault, B2 open
- P2 · Door access, lobby in progress
- P3 · Light replacement, F4 scheduled
Open backlog by priority
Live count of open work orders, ranked by priority and age.
In Gfacility · Work-orders panel with state, priority and ETA per item.
F1F2F3F4
Cleaning programme execution
Daily cleaning runs completed vs scheduled across the building.
In Gfacility · Cleaning-runs panel: scheduled vs done by floor and area.
99%
demo dashboard
Vendor SLA compliance
Vendor performance against the SLAs in their contract.
In Gfacility · SLA footer with per-vendor compliance and the dispatch view.
What changes the day you switch
One helpdesk you control
Every request lands in one AI-triaged queue with clear ownership and SLAs, so nothing slips and you can prove resolution.
Preventive maintenance
Schedule and automate maintenance on critical assets, shifting from firefighting to planned work.
Vendor & contract oversight
Keep vendors, contracts and their performance in one place, so renewals and accountability never sneak up on you.
A dashboard for budget season
Live request volumes, response times and asset health - the numbers your next budget conversation needs, on demand.
Another quarter firefighting is another quarter you can't prove your value
The slipped tasks, the surprise failures, the manual reporting - none of it improves on its own, and the inbox-and-spreadsheet setup guarantees a repeat. Gfacility gives you the record to prove performance and the insight to plan spend across every building. Staying manual doesn't save you anything; it just keeps the cost hidden until it isn't.
How Gfacility delivers for Facility Manager
Frequently asked
Can I run all facility requests through one helpdesk?
Yes. Every request lands in one AI-triaged queue with clear ownership and SLAs, so tasks stop slipping through email and you can prove what was resolved and when.
Does Gfacility support preventive maintenance?
Gfacility lets you schedule and automate maintenance on critical assets, so you move from reactive firefighting to planned work and extend asset life.
Can I report on facility performance easily?
A live dashboard shows request volumes, response times and asset health on demand, so budget and performance conversations are backed by numbers instead of manual spreadsheet work.
See Gfacility in action
Book a 30-minute demo and we'll show you how Gfacility works for Facility Manager.