Missed SLAs cost you the contract
When client requests live in scattered inboxes, breaches slip through unseen - and an SLA you can't prove you met is a renewal you might not get.
Every client contract on its own tools is margin you're leaking
As a facility service provider - cleaning, maintenance, catering, integrated FM - your reputation is your SLAs and your survival is your margin. But running each client on separate inboxes, spreadsheets and paper job sheets means breaches you don't see coming and hours of admin you can't bill. Gfacility puts every client on one AI-native platform - one helpdesk, one asset register, one SLA engine - so you deliver more, prove it, and keep the margin.
What patchwork tools are costing you
Per-client workarounds feel manageable at three contracts. At thirty they quietly cap how big you can get.
Unbillable admin eats your margin
Every hour reconciling spreadsheets across clients is an hour that never reaches an invoice. At scale, that's your profit walking out the door.
No per-client visibility, no leverage
Without clear data per contract you can't show value at the review, justify scope creep or price the next renewal with confidence.
What you're actually measured on, and where you see it
The per-client KPIs that decide every FM contract renewal, each mapped to the view Gfacility surfaces.
- Helix Bank 99.2%
- Meridian 97.4%
- Sundial 96.1%
- Vector 95.3%
Per-client SLA compliance
SLA performance per client, monthly, the number every renewal turns on.
In Gfacility · SLA footer scoped per contract, evidenced from the work-order record.
42m
last 30d
Per-client work-order MTTR
Average resolve time on every client's helpdesk requests.
In Gfacility · Facility Control Center MTTR with a per-client filter.
92%
demo dashboard
Per-client first-time fix
Work orders closed on the first visit, per contract.
In Gfacility · First-time fix tile scoped per client, with the underlying job log.
97%
demo dashboard
Per-client PPM compliance
Scheduled preventive maintenance executed on time, per contract.
In Gfacility · PPM compliance tile per client, with the asset-by-asset schedule.
- Helix · HQ campus 12 open
- Meridian · north site 7 open
- Sundial · catering hub 4 open
Per-client open backlog
Open work orders by priority for each contract.
In Gfacility · Work-orders panel scoped per client, with priority, state and ETA.
- Helix · Lift inspection in 6d
- Meridian · Fire alarm in 14d
- Vector · Legionella in 22d
Per-client inspection readiness
Statutory inspections due in the next 30 days, per contract.
In Gfacility · Inspections panel scoped per client, defensible at any review.
What changes the day you switch
One platform, every client
Run all client contracts from one system with per-client separation, so nothing bleeds across accounts and nothing gets lost.
SLAs you can prove
Track and report SLA performance per client automatically, so every renewal conversation starts from evidence, not memory.
Helpdesk and assets per contract
A helpdesk and asset register scoped per client, so service delivery stays consistent and auditable across the whole book.
Margin you can see
Per-client reporting on volume, effort and performance, so you know which contracts make money and which to reprice.
The patchwork doesn't scale - it just quietly costs you
Every client you win on the old tools multiplies the admin, the blind spots and the SLA risk. The spreadsheets won't consolidate themselves and the missed breaches won't flag themselves. Gfacility runs your whole client book on one platform, so growth adds margin instead of chaos. Staying patched together is the option that caps how big you can get.
How Gfacility delivers for Facility Service Provider
Frequently asked
Can Gfacility manage multiple client contracts separately?
Yes. Gfacility runs every client on one platform with per-client separation - helpdesk, assets and SLAs scoped per contract - so nothing bleeds across accounts and each client gets consistent, auditable service.
Can I prove SLA performance to each client?
Gfacility tracks and reports SLA performance per client automatically, so every renewal and review conversation starts from evidence instead of memory.
Does Gfacility help protect my service margin?
Per-client reporting on request volume, effort and performance shows which contracts make money and which to reprice, while automation cuts the unbillable admin that erodes margin.
See Gfacility in action
Book a 30-minute demo and we'll show you how Gfacility works for Facility Service Provider.