Every minute of downtime is billable time lost
When a trading desk or fee-earner can't work, the meter is running. Slow, untracked IT resolution turns a glitch into a number on the P&L.
When a desk goes down or an auditor asks, the cost is immediate
Banks, insurers and firms live on trust and continuity - so a fee-earner who can't work, or an audit you can't answer, is real money walking out the door. Yet your IT incidents, workplace requests and access records live in separate tools, none of which produces the clean trail your regulators and clients expect. Gfacility unifies IT service management, workplace experience and facility services on one ISO 27001-certified platform, so every incident resolves fast and the audit record writes itself.
What it's costing you when it breaks
In this industry the downside isn't a slow ticket - it's lost billable time, a failed audit and a client who noticed.
A thin audit trail is a finding waiting to happen
Regulators and clients expect traceability across access, change and incident. Reconstruct it by hand and you're one request away from an exposure.
A clumsy workplace quietly loses talent
Demanding professionals don't file complaints about a bad room-booking or check-in experience - they just leave. The cost shows up in retention, not a ticket.
What financial-services operations are measured on, and where you see it
The KPIs that protect billable time and the audit trail, each mapped to the live view Gfacility surfaces.
12s
last 30d
Fee-earner / trading-floor MTTR
Time from a revenue-impacting IT incident raised to resolved.
In Gfacility · ITSM Control Center: 12-second triage and MTTR per priority on incidents.
- CHG-211 · Core swap CAB review
- CHG-212 · KYC pipeline approved
- CHG-213 · M365 rollout scheduled
Change governance
Pending changes, CAB approval state and the change history.
In Gfacility · Changes column with each change, CAB status and the underlying activity log.
100%
demo dashboard
Per-workflow audit trail
Time-stamped record of every incident, change and access event.
In Gfacility · Activity log on every ITSM and access workflow, exportable for audit.
- DC room · vendor 08:40 in
- Trading floor · ops 09:02 in
- Vault · audit 09:31 in
Privileged-access record
Who entered which floor or restricted area, and when.
In Gfacility · Visitor and access log scoped by area, ready for internal audit.
100%
demo dashboard
Visitor compliance at regulated premises
Pre-registered guests at the front desk with a complete on-site record.
In Gfacility · Visitor section showing each guest with status: expected vs checked-in.
- Before 8 tools
- After 1 tool
Service-platform consolidation
Distinct service tools across IT, facility and workplace.
In Gfacility · Single audit-ready platform replacing the per-team tool stack.
What changes the day you switch
ITIL 4-aligned incident & change
Incident, change and problem management run on proven workflows with full traceability, so resolution is fast and the audit record is automatic.
A CMDB you can trust
Asset and configuration management gives a single source of truth for what's deployed, who owns it and what it depends on.
Premium workplace experience
Room booking, visitor management and hybrid scheduling keep client-facing offices running smoothly for staff and guests alike.
Security and compliance baked in
ISO 27001 certified and GDPR compliant, with a complete audit trail across every workflow.
The exposure doesn't wait for your next tool decision
Every day on disconnected systems is more billable time at risk, more audit evidence you'd have to reconstruct and more quiet friction for the people you can least afford to lose. Your point tools won't unify that - they were never meant to. Gfacility serves demanding professionals and demanding auditors from one secure system of record. Continuing to bridge the gap by hand is the genuinely risky option.
How Gfacility delivers for Financial & professional services
Frequently asked
Is Gfacility secure enough for financial-services data?
Gfacility is ISO 27001 certified and GDPR compliant, with a complete, time-stamped audit trail across incident, change and access workflows - built for organisations that answer to regulators and clients.
Does Gfacility support ITIL-aligned incident and change management?
Yes. Incident, change and problem management run on ITIL 4-aligned workflows with full traceability, so IT resolution is fast and the audit record is generated automatically.
Can Gfacility manage both IT and the client-facing workplace?
One platform covers ITSM, room booking, visitor management and hybrid scheduling, so a flagship office and its IT estate are run from the same system of record.
See Gfacility in action
Book a 30-minute demo and we'll show you how Gfacility works for Financial & professional services.