You're paying for the same capability many times over
Every team has its own system and its own licence, and someone spends their week reconciling data between them. That's budget and headcount spent on friction, not service.
You run the whole operation - across a dozen systems that don't talk
You see the cost of running IT, facility and workplace on separate tools: licence sprawl, people reconciling exports, and no single source of truth to make a confident cross-team call. Service quality depends on which team you happen to ask. Gfacility unifies all three on one AI-native platform, so the enterprise runs as one service operation - one catalogue, one engine, one live dashboard.
What the silos are costing the business
These aren't IT problems or facility problems. They're operating-margin problems - and they're yours.
No single source of truth means slow, hedged decisions
When the data lives apart, you can't see the whole operation - so cross-team calls get made late, or not at all.
Inconsistent service is a reputation you can't manage
Different tools mean different SLAs and experiences, so the service your people get is a lottery - and you can't fix what you can't see.
What you're actually measured on, and where you see it
The cross-domain KPIs a COO runs operations against, each mapped to the live view Gfacility surfaces.
168
last 30d
Cross-domain actions resolved daily
Combined IT, facility and workplace actions closed today.
In Gfacility · AI Control Center header: today's cross-domain action count.
1m 12s
last 30d
Cross-domain MTTR
Average resolve time across IT, facility and workplace as one number.
In Gfacility · AI Control Center header: average MTTR across all three domains.
ITFacilityWorkplaceHR
Service-catalogue coverage
Services available from one front door, instead of three.
In Gfacility · One ESM catalogue covering IT, facility and workplace.
- Before 8 tools
- After 1 tool
Tool footprint
Distinct service tools your teams have to administer and renew.
In Gfacility · One platform replacing the renewal-by-renewal sprawl across domains.
ITFacilityWorkplace
SLA consistency across domains
Variance between best- and worst-performing service domains.
In Gfacility · SLA footer on each Control Center, comparable side-by-side across domains.
42%
demo dashboard
AI deflection share
Share of work resolved by AI without an agent touching it.
In Gfacility · AI Control Center: auto-routed and auto-resolved items called out.
What changes the day you switch
One service catalogue
Employees request anything - IT, facility or workplace - from one catalogue, with consistent SLAs across the board.
One cross-domain dashboard
See service health, demand and performance across every domain in a single live view built for decisions.
Fewer tools, lower cost
Consolidating siloed systems onto one platform cuts licence sprawl and the hidden cost of reconciling data.
A measurable ROI story
AI-driven automation and one engine give you the numbers to show where time and budget are won back.
The silos won't merge themselves - and every quarter they don't, you pay
Tool sprawl, reconciliation work and inconsistent service compound for as long as the operation stays fragmented. No point tool will unify it; that's not what they're for. Gfacility runs IT, facility and workplace as one accountable operation - ITIL 4-aligned, ISO 27001 certified - so you consolidate cost and finally see the whole picture. Waiting just buys another quarter of the same.
How Gfacility delivers for COO / Operations Director
Frequently asked
What is enterprise service management in practice?
It means running IT, facility and workplace as one operation - one service catalogue, one engine and one dashboard - instead of separate tools per team, so service is consistent and the whole operation is visible.
How does Gfacility reduce operational cost?
Consolidating siloed systems onto one platform cuts licence sprawl and the hidden cost of reconciling data between teams, while AI-driven automation gives you a measurable ROI story.
Can I see all service domains in one view?
Yes. One cross-domain dashboard shows service health, demand and performance across IT, facility and workplace, so cross-team decisions are based on one source of truth.
See Gfacility in action
Book a 30-minute demo and we'll show you how Gfacility works for COO / Operations Director.