Missed SLAs cost you the contract
When tickets are scattered across client mailboxes and tools, breaches slip through unseen - and an SLA you can't prove you met is a renewal at risk.
Every client on a different stack is margin and SLAs you're leaking
As an IT managed service provider you live on SLAs and survive on margin - but every client on its own tools, its own tickets and its own spreadsheets means breaches you don't see coming and hours you can't bill. Gfacility runs all your clients on one AI-native platform - multi-tenant ticketing, per-client SLAs, a CMDB you can trust and reporting that proves it - so you deliver more, prove it, and keep the margin.
What juggling client stacks is costing you
Swivel-chair service feels normal at a handful of clients. At scale it's the thing capping your margin and your headcount.
Swivel-chair admin eats your margin
Hopping between client systems and reconciling tickets by hand is time that never reaches an invoice. At scale, that's your profit gone.
No clean per-client data, no leverage
Without per-client reporting and an accurate CMDB you can't show value, scope a project or price a renewal with confidence.
What you're actually measured on, and where you see it
The per-tenant KPIs your MSP runs on, each mapped to the live view Gfacility surfaces.
AcmeNorthstarHeliosOrbit
Per-tenant ITSM volume
Open incidents, requests, problems and changes per client tenant.
In Gfacility · ITSM Control Center scoped per tenant, same ITIL view, every client.
12s
last 30d
Per-tenant MTTR
Average ticket resolution time per client.
In Gfacility · ITSM Control Center MTTR with a per-tenant filter.
94%
demo dashboard
Per-tenant CMDB freshness
Assets with current ownership and dependency mapping, per tenant.
In Gfacility · Asset & CMDB module scoped per client, with last-verified date.
- Acme · M365 rollout CAB review
- Northstar · firewall approved
- Helios · VPN refresh scheduled
Per-tenant change pipeline
Pending changes and CAB approval state, per tenant.
In Gfacility · Changes column scoped per client tenant.
- Acme 99.1%
- Northstar 97.3%
- Helios 96.2%
- Orbit 94.5%
Per-tenant SLA compliance
SLA performance per client, monthly, the number every renewal turns on.
In Gfacility · SLA footer scoped per tenant, evidenced from the ticket record.
100%
demo dashboard
QBR-readiness
Per-client business review evidence assembled from one place.
In Gfacility · Cross-domain dashboard exportable per tenant, no spreadsheet stitching.
What changes the day you switch
One platform, every client tenant
Run all clients from one system with per-client separation, so tickets, assets and SLAs never bleed across accounts.
Per-client SLAs you can prove
Track and report SLA performance per client automatically, so every QBR and renewal starts from evidence, not memory.
A CMDB you can trust, per client
Asset and configuration management scoped per client, so every incident resolves faster and every change carries less risk.
Margin you can see
Per-client reporting on ticket volume, effort and performance, so you know which contracts make money and which to reprice.
The multi-tool juggle doesn't scale - it just quietly costs you
Every client you onboard onto the old way multiplies the swivel-chair admin, the blind spots and the SLA risk. The tools won't consolidate themselves and the breaches won't flag themselves. Gfacility runs your whole client base on one platform, so growth adds margin instead of chaos. Staying patched together caps how many clients you can profitably serve.
How Gfacility delivers for Managed Service Provider (MSP)
Frequently asked
Can Gfacility run IT services for multiple client tenants?
Yes. Gfacility runs every client on one platform with per-client separation - tickets, assets and SLAs scoped per tenant - so nothing bleeds across accounts and each client gets consistent, auditable service.
Can I prove per-client SLA performance?
Gfacility tracks and reports SLA performance per client automatically, so every QBR and renewal conversation starts from evidence instead of memory.
Does Gfacility help protect my MSP margin?
Per-client reporting on ticket volume, effort and performance shows which contracts make money and which to reprice, while automation cuts the unbillable swivel-chair admin that erodes margin.
See Gfacility in action
Book a 30-minute demo and we'll show you how Gfacility works for Managed Service Provider (MSP).